Quality Policy

VIDA FERTILITY INSTITUTE, as a centre specialised in assisted reproduction treatments, is committed to the satisfaction of its patients and to complying with all the healthcare, legal and regulatory requirements applicable to it. 

Aware of the importance of effective organisation and resource management, the clinic Executive Board has decided to implement and maintain a Quality Management System based on the requirements of the ISO 9001:2015 standard, adapted to the organisation’s purpose and context and in support of its overall strategy.

This Policy provides the framework for establishing and reviewing the quality objectives, and is set out in the following guidelines: 

  • To ensure patient satisfaction and provide a first-class service that meets their real needs, backed by a scientific basis and professional care that makes us worthy of their trust. 
  • To comply with all the requirements demanded by the current legislation on assisted reproduction techniques, as well as to follow the recommendations of new scientific advances and those of the Spanish Fertility Society (Sociedad Española de Fertilidad). 
  • To compy with national and international standards in biosafety, legal requirements and those agreed with interested parties. 
  • To ensure that our facilities are equipped with the latest technology in reproductive medicine, so as to guarantee that all available advances are applied to each treatment.
  • To provide our professionals with all the necessary resources to carry out their work as effectively as possible, as our staff are the driving force behind the quality of our service.
  • To maintain confidentiality in the use and storage of data, information and clinical records relating to the patients who use our services. 
  • To act as a responsible organisation committed to the environment, minimising as far as possible the impact of our activity and promoting responsible waste management and the efficient use of resources. 
  • To provide the necessary resources and means to achieve our quality objectives and ensure the correct implementation of the Quality Management System.
  • To systematically evaluate and compare external suppliers and contractors, in order to ensure the highest quality in our service. 
  • To establish a commitment to the continuous improvement of the Quality Management System, with the aim of enhancing the services provided, whilst encouraging staff to contribute ideas and proposals for improvement.

This Policy is communicated, understood and applied at all levels of the organisation, is maintained as documented information and is available to the relevant interested parties. 

Signed:

Almudena Moreno Edesa

Chief Executive Officer